After Glenn has a health scare, Dina takes control of his nutrition and fitness. Jonah and Cheyenne try to get Amy to take a break from working too hard. Mateo interviews for a new position in the store.
The local mall has closed, and while Amy and Dina are excited about the influx of new customers, they quickly realize they're not all there to shop. Cheyenne learns she's not as cool as she thinks she is.
During the morning meeting, Glenn accidentally tells the employees the real reason Amy has been late to work lately. Meanwhile, Dina tries to cheer up Amy by kidnapping her for a ""ladies' lunch."" Jonah and Garrett invent a game to pass the time, tricking Glenn and Mateo in the process. Cheyenne helps Amy take a fearless step with a dramatic new look.
A well-intentioned Amy (America Ferrera) and Glenn (Mark McKinney) get caught up in the Valentine's Day spirit, quickly learning what happens when you try and force love. Meanwhile, Jonah (Ben Feldman) goes undercover to try and catch a serial shoplifter and ends up getting closer to her than Dina (Lauren Ash) would like; Mateo (Nico Santos) begins to unravel as Sandra's (recurring guest star Kaliko Kauahi) relationship with Jeff (recurring guest star Michael Bunin) takes a new turn. Colton Dunn and Nichole Bloom also star.
The storewide heater malfunction magnifies angry tensions between Amy (America Ferrera), Jonah (Ben Feldman) and the back warehouse employees after both sides refuse to clean up a spill. Meanwhile, Dina (Lauren Ash) and Garrett (Colton Dunn) find a way to pass the time and Cheyenne (Nichole Bloom) helps Glenn (Mark McKinney) through an existential crisis as he tries to fix the heater himself. Nico Santos also stars.
When Mateo (Nico Santos) faces complications with his transfer to a Cloud 9 Signature store, he becomes desperate to resolve his undocumented status. Meanwhile, Amy (America Ferrera) helps Glenn (Mark McKinney) battle an Internet troll, Jonah (Ben Feldman) and Cheyenne (Nichole Bloom) try to give Mateo legal counsel, and Dina (Lauren Ash) and Garrett (Colton Dunn) take issue with corporate.
Amy and Garrett find abandoned photos during the stores spring cleaning. It's Bo's first day working at Cloud 9. Jonah tries to regain comradely back with Glenn after he suspects him and his daughter having sleepovers behind Glenn's back.
Everyone in the store is on edge as Glenn tries to figure out which employees to lay off. Jonah struggles with the fallout of an admission he made to Amy. Garrett and Dina spar and Mateo forms an alliance to keep his job. Meanwhile, a tornado warning goes into effect at the worst possible time, forcing the staff into uncomfortable pairings.
The Cloud 9 employees hold a memorial service for their co-worker Brett; Amy worries about Dina's anxiety; Jonah looks into Garrett's past; Mateo and Cheyenne convince Glenn that they were close with Brett to avoid work.
When Amy's daughter gets a job at Cloud 9, Amy turns to Jonah for advice on parenting. Garrett and Dina argue about who broke up with whom. Cheyenne tries to convince Mateo that the cute construction worker just might be flirting with him to get store perks.
A dead body is discovered in the store on Halloween, throwing Glenn and Dina into a panic, and confusing the shoppers. Meanwhile, Amy and Garrett get into big trouble using a dating app on Jonah's phone.
As Mateo (Nico Santos) turns to stranger and stranger home remedies for an ear infection, Amy (America Ferrera) and Jonah (Ben Feldman) decide to offer an alternative to Cloud 9's terrible health insurance plan. Meanwhile, Glenn (Mark McKinney) enlists Dina (Lauren Ash) to help him get medical attention for his own embarrassing condition.
Trying to prove how "wild" she can be, Amy turns a boring Christmas Eve at Cloud 9 into a holiday adventure. Meanwhile, Jonah and Garrett's roommate issues boil over. Glenn tries to prove to Mateo that Christmas is more than just "fine."