Amy gets the opportunity to meet her childhood idol; Glenn struggles to balance his excessive patriotism; Jonah discovers a secret about Mateo's past; Dina works to create a memorable closing ceremony.
A full-fledged strike ensues when a group of Cloud 9 employees walk off the job to protest the firing of Glenn; Jonah tries to help Amy negotiate with corporate; Garrett meets a gorgeous woman on the picket line.
When the company's spokesperson is accused of a crime, Glenn begins to worry he should know more about his employees; Amy and Jonah challenge each other to a series of dares; Cheyenne annoys Garrett with her baby talk.
Cheyenne and Bo fight, prompting Amy and Glenn to give them advice in very different forms; Mateo and Jonah oversee dog adoption at the store; Garrett taunts Dina whe she refuses to adjust his time card.
After an apparent theft, Dina launches a store-wide investigation, interrupting everyone's Halloween plans; Jonah and Cheyenne attempt to bond; Garrett tries to defend himself in Dina's theft probe while Amy wants to spend time with her kids
During the morning meeting, Glenn accidentally tells the employees the real reason Amy has been late to work lately. Meanwhile, Dina tries to cheer up Amy by kidnapping her for a ""ladies' lunch."" Jonah and Garrett invent a game to pass the time, tricking Glenn and Mateo in the process. Cheyenne helps Amy take a fearless step with a dramatic new look.
A well-intentioned Amy (America Ferrera) and Glenn (Mark McKinney) get caught up in the Valentine's Day spirit, quickly learning what happens when you try and force love. Meanwhile, Jonah (Ben Feldman) goes undercover to try and catch a serial shoplifter and ends up getting closer to her than Dina (Lauren Ash) would like; Mateo (Nico Santos) begins to unravel as Sandra's (recurring guest star Kaliko Kauahi) relationship with Jeff (recurring guest star Michael Bunin) takes a new turn. Colton Dunn and Nichole Bloom also star.
The storewide heater malfunction magnifies angry tensions between Amy (America Ferrera), Jonah (Ben Feldman) and the back warehouse employees after both sides refuse to clean up a spill. Meanwhile, Dina (Lauren Ash) and Garrett (Colton Dunn) find a way to pass the time and Cheyenne (Nichole Bloom) helps Glenn (Mark McKinney) through an existential crisis as he tries to fix the heater himself. Nico Santos also stars.
When Mateo (Nico Santos) faces complications with his transfer to a Cloud 9 Signature store, he becomes desperate to resolve his undocumented status. Meanwhile, Amy (America Ferrera) helps Glenn (Mark McKinney) battle an Internet troll, Jonah (Ben Feldman) and Cheyenne (Nichole Bloom) try to give Mateo legal counsel, and Dina (Lauren Ash) and Garrett (Colton Dunn) take issue with corporate.
Amy and Garrett find abandoned photos during the stores spring cleaning. It's Bo's first day working at Cloud 9. Jonah tries to regain comradely back with Glenn after he suspects him and his daughter having sleepovers behind Glenn's back.
Everyone in the store is on edge as Glenn tries to figure out which employees to lay off. Jonah struggles with the fallout of an admission he made to Amy. Garrett and Dina spar and Mateo forms an alliance to keep his job. Meanwhile, a tornado warning goes into effect at the worst possible time, forcing the staff into uncomfortable pairings.