Mad Men (2007–2015)
2 user 6 critic

The Quality of Mercy 

Don renews his battle with Ted after seeing his relationship with Peggy, Sally interviews at a boarding school, and Pete discovers Bob Benson's background.


Phil Abraham


Matthew Weiner (created by), André Jacquemetton (as Andre Jacquemetton) | 2 more credits »




Episode cast overview, first billed only:
Jon Hamm ... Don Draper
Elisabeth Moss ... Peggy Olson
Vincent Kartheiser ... Pete Campbell
January Jones ... Betty Francis
Christina Hendricks ... Joan Harris
Aaron Staton ... Ken Cosgrove
Rich Sommer ... Harry Crane
Kiernan Shipka ... Sally Draper
Jessica Paré ... Megan Draper
Kevin Rahm ... Ted Chaough
Christopher Stanley ... Henry Francis (credit only)
Jay R. Ferguson ... Stan Rizzo (credit only)
Ben Feldman ... Michael Ginsberg
Mason Vale Cotton ... Bobby Draper (credit only)
Robert Morse ... Bertram Cooper


Another incident with company executives is the last straw for Ken in working on the Chevy account, most specifically in Detroit. While Ken will still retain account responsibilities in the office, the on the ground account responsibilities are given to Pete, who is buoyed by working on SC&P's most prestigious account. What Pete is not happy about is that Bob will still be working on the account, since Bob made a pass at him. As such, Pete calls Duck to tell him that he no longer wants to leave SC&P but that he wants Duck to find Bob another prestigious job lead but not necessarily find Bob that next job. After hearing back from Duck, Pete decides on a slightly different tact in dealing with Bob. Harry, still in California, gets news that Sunkist has reviewed their pitch and wants to get into TV, which would make their account much more lucrative than Ocean Spray. Despite the extra money, this move does not sit well with Ted, the creative lead for Ocean Spray. The work on Ocean Spray ... Written by Huggo

Plot Summary | Plot Synopsis




TV-14 | See all certifications »





English | Spanish

Release Date:

16 June 2013 (USA) See more »

Company Credits

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Technical Specs


Sound Mix:




Aspect Ratio:

16:9 HD
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Did You Know?


Ted tells Don that Peggy regards her Rosemary's Baby-inspired ad proposal as her "plop plop fizz fizz." This is a reference to a highly successful award-winning Alka-Seltzer print ad of the period. See more »


Ted mentions the iconic "plop plop fizz fizz" jingle used by Alka-Seltzer in their television advertising. The episode is set in the fall of 1968, but the Alka-Seltzer jingle didn't premiere until 1975. See more »


Pete Campbell: I thought you were in Detroit.
Ken Cosgrove: [Wearing eye patch] I was. I told them Cynthia was pregnant and they took me out to celebrate and they shot me.
Pete Campbell: What?
Ken Cosgrove: It's not funny. Chevy is killing me. I hate Detroit. I hate cars. I hate guns. I don't even want to look at a steak anymore.
Pete Campbell: The only way to get through this is to keep reminding yourself it's a great account.
Ken Cosgrove: I'm gonna be a father. I'm gonna have a family.
Pete Campbell: Pull yourself together. Anyone here would trade places with you in a second.
Ken Cosgrove: Did I ...
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Features The Patty Duke Show (1963) See more »


The Porpoise Song
Music and lyrics by Gerry Goffin and Carole King
Performed by The Monkees
[Played under final scene and closing credits]
See more »

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User Reviews

3 November 2014 | by christian94See all my reviews

Sharp writing from the taut team of the Jacquemettons for their final episode and the season's penultimate powerhouse piece.

Sally estranges both her parents as an adolescent in a broken family may well do. Her escapades and transgressions are terribly fun and at the same time frightening, save for her loyal friend who comes to the rescue.

Don spiralling down into alcoholism and Ted falling head over heels with Peggy make for great drama that plays out in a epic devious meeting shenanigans that shake things up in a subversive if not exactly subtle way. Echo and resonance will resolve nicely with a great contrast in the next episode where Don's big meeting shuffles all the card by its brutal honesty and humanity trying to win HERSHEY'S account (or perhaps not).

These last two episodes are so strong that the series could have easily exited with the pinnacle of this pioneer series.

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