When Amy's daughter, Emma, is without a babysitter for the day, Amy must defy store policy and secretively bring her to work; Cheyenne and Mateo get into a fight over a couch; Dina tracks a shoplifter.
When Cheyenne and Bo intend to make lavish purchases during the store's annual wedding-themed sale, Amy tries to talk to them about the cost of having a child; Glenn tries to show his support for gay marriage.
The staff are waiting for a truck to deliver new Cloud 9 signs that they'll have to hang by morning, until Glenn announces that the truck is delayed and they're locked in the store for the entire night.
Amy gets the opportunity to meet her childhood idol; Glenn struggles to balance his excessive patriotism; Jonah discovers a secret about Mateo's past; Dina works to create a memorable closing ceremony.
A full-fledged strike ensues when a group of Cloud 9 employees walk off the job to protest the firing of Glenn; Jonah tries to help Amy negotiate with corporate; Garrett meets a gorgeous woman on the picket line.
When the company's spokesperson is accused of a crime, Glenn begins to worry he should know more about his employees; Amy and Jonah challenge each other to a series of dares; Cheyenne annoys Garrett with her baby talk.
Cheyenne and Bo fight, prompting Amy and Glenn to give them advice in very different forms; Mateo and Jonah oversee dog adoption at the store; Garrett taunts Dina whe she refuses to adjust his time card.
After an apparent theft, Dina launches a store-wide investigation, interrupting everyone's Halloween plans; Jonah and Cheyenne attempt to bond; Garrett tries to defend himself in Dina's theft probe while Amy wants to spend time with her kids
During the morning meeting, Glenn accidentally tells the employees the real reason Amy has been late to work lately. Meanwhile, Dina tries to cheer up Amy by kidnapping her for a ""ladies' lunch."" Jonah and Garrett invent a game to pass the time, tricking Glenn and Mateo in the process. Cheyenne helps Amy take a fearless step with a dramatic new look.
A well-intentioned Amy (America Ferrera) and Glenn (Mark McKinney) get caught up in the Valentine's Day spirit, quickly learning what happens when you try and force love. Meanwhile, Jonah (Ben Feldman) goes undercover to try and catch a serial shoplifter and ends up getting closer to her than Dina (Lauren Ash) would like; Mateo (Nico Santos) begins to unravel as Sandra's (recurring guest star Kaliko Kauahi) relationship with Jeff (recurring guest star Michael Bunin) takes a new turn. Colton Dunn and Nichole Bloom also star.
The storewide heater malfunction magnifies angry tensions between Amy (America Ferrera), Jonah (Ben Feldman) and the back warehouse employees after both sides refuse to clean up a spill. Meanwhile, Dina (Lauren Ash) and Garrett (Colton Dunn) find a way to pass the time and Cheyenne (Nichole Bloom) helps Glenn (Mark McKinney) through an existential crisis as he tries to fix the heater himself. Nico Santos also stars.
When Mateo (Nico Santos) faces complications with his transfer to a Cloud 9 Signature store, he becomes desperate to resolve his undocumented status. Meanwhile, Amy (America Ferrera) helps Glenn (Mark McKinney) battle an Internet troll, Jonah (Ben Feldman) and Cheyenne (Nichole Bloom) try to give Mateo legal counsel, and Dina (Lauren Ash) and Garrett (Colton Dunn) take issue with corporate.
Amy and Garrett find abandoned photos during the stores spring cleaning. It's Bo's first day working at Cloud 9. Jonah tries to regain comradely back with Glenn after he suspects him and his daughter having sleepovers behind Glenn's back.
Everyone in the store is on edge as Glenn tries to figure out which employees to lay off. Jonah struggles with the fallout of an admission he made to Amy. Garrett and Dina spar and Mateo forms an alliance to keep his job. Meanwhile, a tornado warning goes into effect at the worst possible time, forcing the staff into uncomfortable pairings.
The Cloud 9 employees hold a memorial service for their co-worker Brett; Amy worries about Dina's anxiety; Jonah looks into Garrett's past; Mateo and Cheyenne convince Glenn that they were close with Brett to avoid work.
When Amy's daughter gets a job at Cloud 9, Amy turns to Jonah for advice on parenting. Garrett and Dina argue about who broke up with whom. Cheyenne tries to convince Mateo that the cute construction worker just might be flirting with him to get store perks.
A dead body is discovered in the store on Halloween, throwing Glenn and Dina into a panic, and confusing the shoppers. Meanwhile, Amy and Garrett get into big trouble using a dating app on Jonah's phone.
As Mateo (Nico Santos) turns to stranger and stranger home remedies for an ear infection, Amy (America Ferrera) and Jonah (Ben Feldman) decide to offer an alternative to Cloud 9's terrible health insurance plan. Meanwhile, Glenn (Mark McKinney) enlists Dina (Lauren Ash) to help him get medical attention for his own embarrassing condition.
Trying to prove how "wild" she can be, Amy turns a boring Christmas Eve at Cloud 9 into a holiday adventure. Meanwhile, Jonah and Garrett's roommate issues boil over. Glenn tries to prove to Mateo that Christmas is more than just "fine."
Amy ends up in the middle of an argument between Cheyenne and her ex-convict mom. Glenn complicates his surrogate agreement with Dina by bringing in a lawyer. Jonah is surprised that Kelly believes in angels.
When gamers invade Cloud 9 for a release of a hot new video game, Jonah tries to help Amy secure a copy of the game, which takes them on an unexpected adventure. Mateo helps Garrett make a good impression on one of his heros. Glenn and Sandra try to stand up for themselves with customers and end up instigating a breastfeeding "nurse in".
Glenn and Dina offer amnesty to the employees for any bad things they confess; Garrett and Cheyenne try to decide how to take advantage of it; Jonah and Amy try to defuse an awkward situation that has the whole store gossiping.
When local small businesses set up shop inside Cloud 9, Glenn tries to help sell his wife's handmade needlepoint; Jonah is concerned that he's pressuring his employees. Amy doesn't feel Latina enough when a man flirts with her in Spanish.
As the store prepares to host a company-wide town hall meeting, Amy and Jonah are forced to put their conflicts aside and rally their co-workers to confront the CEO. Glenn struggles with the pressure of speaking to a global audience.
Glenn spirals when Kelly requests to transfer to a new store; Jonah and Amy pretend to fight to keep their relationship hidden from their co-workers; Cheyenne struggles to organize a workplace carpool.
An employee costume competition is announced, and Amy and Mateo aren't afraid to play dirty to win first prize, which is a paid day off. Glenn is pre-occupied with the new Cloud 9's automatic shopping cart collector, and Garrett is tormented by an annoying Halloween novelty song.
Amy and Dina are both in labor. But while Glenn's manager status gets Dina the royal treatment at the fancy hospital, Amy and Jonah have a far difference experience at a nearby (but cheaper) clinic. At Cloud 9, Garrett struggles to express his best wishes for the new parents.
Amy faces a nightmare day at work when she learns that she doesn't have maternity leave. It's made worse by Cheyenne and Mateo's campaign to change her baby's name. Meanwhile, Jonah and Garrett take on hiring the new seasonal help.
A new initiative forces employees to be friendlier to their customers, and Amy gets to know Jonah's parents and finds out he hasn't been completely truthful with them. The new policy also inspires Dina and Garrett to find out who can hold a smile longer.
Amy and Jonah get a taste of how the other half lives when they attend a managers' conference; Mateo unwittingly reveals a secret about himself; Garrett and Dina face the trials and tribulations of the giftwrapping station.
Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett get roped into babysitting Glenn's daughter while he childproofs his office, and Jonah and Mateo become political activists.
Corporate introduces a friendly step-tracking challenge between Cloud 9 branches, and Amy, Jonah, and Dina create a fake rivalry to inspire Store #1217's laziest employees. But healthy competition gets increasingly chaotic when the fake rivalry becomes real.
Jonah and Amy's first Valentine's Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett. Cheyenne gives Marcus a tattoo. Glenn makes videos for his daughter to watch while he's at work.
Amy jumps at an amazing career opportunity, only to run up against an exec with a major grudge against her. Jonah and Mateo help Glenn with a financial problem, while Garrett and Cheyenne struggle to spend a day without cell phones.
Amy finds herself at odds with her co-workers when some salary numbers get leaked. Dina worries that Jonah is coming between her and Amy. Mateo tries to give himself a promotion. Garrett attempts to sabotage Glenn's positive attitude.
Suspicious that people are making fun of her, Amy and Jonah spy on Cloud 9 employees through the security system. Dina tries to track down an unsanctioned Easter Bunny in the store. Glenn preps for his church's Passion play.
Despite Dina's protests, Amy lets Glenn's pastor host an Earth Day booth at the store, but things quickly unravel when Glenn won't recognize Amy's authority. Jonah spearheads Cloud 9's green initiative, but is met with apathy from his co-workers.
Dina agrees to play the bad guy when corporate forces Amy to cut everyone's hours. Jonah and the other employees play an elaborate game of laser tag with the store's new scanners. Mateo makes a startling discovery about Marcus.
When a photo of a mess at the store goes viral, Amy and Jonah try to use it to their advantage. Dina hunts for the anonymous tweeter. Mateo, Cheyenne, Garrett and Glenn sell their personal items in the store when money gets tight.
Amy and Dina visit Cloud 9 corporate to fix problems caused by Sandra's misguided activism. Jonah tries to sabotage an employee meeting. Garrett tries to prove to his co-workers that he's a good person.
Amy and Jonah find themselves on opposing sides as corporate tries to win over employees by showering them with treats. When the company's tactics grow more extreme, everyone must band together to save one of their own.
Amy attempts to gather glowing character testimony for Mateo's immigration lawyer but comes up short. Jonah plans an engagement party for Sandra, infuriating Dina, while Glenn and Marcus compete for Mateo's old locker.
The local mall has closed, and while Amy and Dina are excited about the influx of new customers, they quickly realize they're not all there to shop. Cheyenne learns she's not as cool as she thinks she is.